Your privacy is our priority. This policy clearly explains how Tokekwin collects, uses, stores, and protects your personal information — all carried out transparently and responsibly in accordance with the latest data protection standards.
Tokekwin ("us", "Platform" or "Tokekwin") is committed to protecting the privacy of all users who access and use our services at tokekwin.plus. This Privacy Policy is designed to clearly and honestly explain how we handle your personal information.
As an online entertainment platform serving Malaysian users, we comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards. We do not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.
This policy applies to all information collected through Tokekwin's website, mobile app and any official communication channels. We encourage you to read this document in full so you fully understand your rights and the choices available to you.
Tokekwin collects two main categories of information: information you provide directly and information collected automatically while you use our platform.
| Data Category | Type of Information | Collection Method |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number, gender | Account Registration & KYC |
| Contact Information | Email address, phone number, residential address | Account registration |
| Financial Data | Bank account number, bank name, transaction history | Deposits & Withdrawals |
| Usage Data | Wagering history, games played, session duration | Activity on the platform |
| Technical Data | IP address, device type, web browser, operating system | Automatic (server logs) |
| Location Data | General location based on IP | Automatic (region check) |
We only collect information that is genuinely necessary to provide a safe and quality service. Identity verification (KYC) is mandatory to comply with anti-money laundering (AML) legal requirements and to protect all platform members.
Every piece of information we collect is used for specific, legitimate purposes. tokekwin does not use your data for anything unrelated to the services you use.
Tokekwin does not sell your personal data to any third party. However, in operating a secure and legally compliant platform, we may share your information in the following limited circumstances:
All third parties working with us are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes. They are not allowed to share or use your data for any other reason.
We take data security very seriously. Tokekwin implements multiple layers of technical and organisational protection to keep your personal information safe at all times.
The security measures we employ include:
Your personal data is retained for as long as necessary to fulfil the original purpose of collection or as required by law — typically no less than 5 years after account closure to meet financial record-keeping and audit requirements.
Tokekwin uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality. By continuing to use Tokekwin after the cookie notice is displayed, you agree to the use of cookies as described in this policy.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several rights regarding the personal data we hold about you. Tokekwin is committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal data we hold about you at any time.
You may request correction of inaccurate or incomplete data in our records.
You may request deletion of your data under certain circumstances, subject to legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data while a correction request or objection is being considered.
To exercise any of the rights above, please contact our privacy team through customer support. We will process your request within 30 business days. In certain cases, we may need to verify your identity before processing the request.
The Tokekwin platform is exclusively for adult users aged 18 years and above. We do not intentionally collect, store or process personal data of individuals under the age of 18.
If we discover that a child's personal information has been collected without the knowledge or consent of a parent or guardian, we will take immediate action to delete that information and close the relevant account. Parents or guardians who believe their child has registered on our platform are encouraged to contact our support team immediately.
The Tokekwin platform may contain links or integrations with third-party services such as game providers and payment gateways. This Privacy Policy applies solely to the Tokekwin platform and does not cover the privacy practices of those third-party websites or services.
We encourage you to read the privacy policy of every third-party service you use. Tokekwin is not responsible for the privacy practices or content of third-party websites.
Tokekwin reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other legitimate reasons. Whenever a significant change occurs, we will notify you via your registered email or a prominent notice within the platform.
The "Updated" date shown at the top of this page reflects when the latest version of the Privacy Policy takes effect. We encourage you to review this page periodically. Continued use of the tokekwin platform after any amendments are published constitutes your acceptance of the revised policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the Tokekwin privacy team through the following channels:
Our team will endeavour to respond to all privacy-related inquiries within 5 business days. For complaints requiring further investigation, we will provide regular updates on the progress of your case.
We invest in best-in-class security infrastructure to ensure your privacy is protected at all times.
All communication between your device and tokekwin servers is protected with 256-bit SSL encryption — the same security technology used by Malaysia's leading banks to safeguard online transactions.
Tokekwin has never sold, rented, or traded your personal data to advertisers or data brokers, and never will. Your information is used solely to provide the services you request.
Our identity verification process uses a secure, encrypted KYC system. Your identification documents are stored with additional protection and can only be accessed by authorized personnel.
Our automated monitoring system operates around the clock to detect any suspicious activity or unauthorized access attempts on your account data.
Tokekwin operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a user are protected under applicable local legislation.
You have full control over your data. Request access, correction or deletion of your data at any time through our customer support team, available 24 hours a day, 7 days a week.
Now that you know how Tokekwin safeguards your data, register an account today and enjoy a safe, transparent, and responsible online entertainment experience alongside over 100,000 Malaysian members.